BAND Team

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  • How to assign a new admin

    [Admin]1) If you'd like to assign a Band member as the new admin, go to your Band's [Settings] > [Assign New Admin] > select the member.By assigning a new admin, you relinquish your admin role of t...

  • How to turn off chat notifications

    You can customize chat notifications for each chat room.   Go to the chat room list and swipe left (iOS), or long press (Android), the chatroom you'd like to change.Select [Chat Notifications] to c...

  • How can I mention/tag a member?

    There are several ways to mention/tag a Band member while writing a post, comment, or sending a chat message. How to mention a member:1) Type '@' to view the whole member list, and select the membe...

  • How to block people from messaging you

    Do you want to block someone from sending you a chat message? Go to the Chatroom > [≡] or [︙] on the top right > [Settings] > tap [Block this chat]. Existing messages will be deleted and you won't ...

  • Can I use BAND without the app?

      Yes! You can use BAND without the app by accessing the BAND site through a broswer. You can view your Band posts, chats, and events on the website, too. Open your internet browser on your device ...

  • How can I add other information in addition to my phone number?

    By adding additional information to your account and linking other accounts it will be much easier to log in and update your phone number.Please, make sure you register the information in advance t...

  • I forgot my password

    Set a new password to continue using your BAND account :)Select "Log In" and try logging in with your account. How to access your account:- Enter your phone number and [Reset Password] on the Log I...

  • How can I access my account after changing my phone or phone number?

    You MUST register another way to login before changing your phone number. Go to BAND Home > [Accounts] or [My Info] and fulfill at least one of the requirements below.- Register your email address-...

  • I am not receiving the verification code

    If you are not receiving your verification code, check the items below. 1. Please make sure that you've entered your country code and cell phone number correctly. Please DO NOT enter the country co...

  • I cannot install/update the BAND App

        For iOS Device If you are using iOS, bad network connection or temporary OS error may cause a problem in installing/uninstalling or updating the app.In this case, please restart your device to ...